FAQ'S

Frequently Asked Questions!
Q: What should we do if issue didn't handel properly by Support/Accounts team ?
A: Feel free to contact at: +91-9102025523/ +91-8709322511 & email us at: support@tranceroutes.com
Q: What is the Payment Gateway Charges?
A: When you use electronic medium to transfer funds using Credit Cards, Debits Cards or Net banking etc your Retailer or Seller uses a third party application to securely verify and authorize your payments made to his bank account at a nominal fee per transaction. This fee is the Payment Gateway Charges.
Q: What will be the B2B(AGENT) Refund Policy in case of FAILED BOOKING?
A: Case1:Wallet Refund= No Charges,
Case2:Bank Account Refund: No Charges
Case3: Credit Card Refund: 2.5% of total Amount.
Q: What will be the Charges for Tranceroutes Payment Gateway?
A: Tranceroutes Payment Gateway Charges = 2.5%.
Q: What will be the Service Charges against cancellation of air ticket?
A: Tranceroutes Service Charges against cancellation of air ticket is Rs 200/-
Q: What is the Tranceroutes Cancelation and Refund Policy?
A: If any confirmed ticket cancelled by customer, the amount will be refunded within 3-14 Days. If any booking Not Confirmed due to any valid reasons the amount will be refunded to Customer wallet within 0-48 Hrs.
Q: What will be the Cancelation Charges?
A: Cancelation Charges shall be applied as per below rule:
Amount = Discount - (Normal Cancelation Charges + Service Fee)

Q: What will be the Refund Amount Calculation in Case of Wallet ?
A: Refundable Amount = Ticket Amount - (Cancelation Charges + Discount)
Q: What will be the Refund Amount Calculation in case of Customer Bank Account or Credit Card ?
A: Refundable Amount = Refundable Amount-( Refundable Amount* Payment Gateway Charges).
Q: What will be the Refund Amount Calculation if Booking has not been made by www.tranceroutes.com?
A: Case1: In that case Full refund will be credited to www.tranceroutes.com wallet against customer ID. Customer can use wallet amount to book airticket.
Case2: If customer insist his amount refunded in his payment source(ex: credit card, Bank Account etc..) then payment gateway charges applied . Ex: If Ticket Amount= 5000/-
Refundable amount = 5000 -(5000*2%)= 4900/-
Q: What will be the Do's and Don'ts while using www.tranceroutes.com?
A: Avoid making ticket in simultaneous TAB, will cause unappropriate result. Any discrepancy regarding Ticket Booking please inform us within 2 hrs of Issuance. After that we are not liable for any changes.
RoundTrip Booking :
In case of different airlines, kindly request you to book your roundtrip booking separate.
1. Fare of INBOUND airlines might be increased while booking during OUTBOUND and vice-versa.
2. The amount of booked sector will have to pay by Company/Customer.
3. If you want to cancel your booked sector you'll have to pay cancelation charge.
SME fare :
Service charge on SME fare will be Rs 360/- (cancelation, rescheduling)
Corporate fare :
Cancelation charge on Corporate fare will be Rs 660/-